Skip to main content

Diagnostic Report with Detailed Log

Please read the Material Usage Rules on this site.

🔗 Original page — Source of this material

Instructions for ZennoPoster and ZennoBox​

Click here to expand

1. Enable the detailed log.​

Settings-Other-Detailed Log (Debug information for developers)

image-20210618-151039

You can also enable it via a special app.

2. Restart the program.​

3. Perform the actions that led to the error.​

4. Run the Diagnostics.*​

You should run diagnostics after the problem occurs; ideally, please remember the time the issue appeared.
You can start diagnostics in several ways:

  • From the program interface (*Settings-*Other-button *Diagnostics at the bottom of the window)

image-20210618-153935

  • Or from the installed program directory
    ZennoPoster 7 - C:\Program Files\ZennoLab\RU\ZennoPoster Pro V7\7.4.0.0\Progs\Diagnostic.exe
    ZennoPoster 5 - `C:\Program Files\ZennoLab\RU\ZennoPoster Pro\5.47.0.0\Progs\Diagnostic.exe```json

The path may differ on your system (different drive letter, program version, language)

5. Send us the resulting report.zip file​

After diagnostics are completed, a report.zip file will be created. This file will be in the program's installation directory (it will open automatically once diagnostics finish).

Please send the resulting file to support.

Instructions for ZennoDroid​

Click here to expand

1. Enable the detailed log.​

Settings-Other-Detailed Log (Debug information for developers)

image-20210705-170052

You can also enable it via a special app.

2. Restart the program.​

3. Perform the actions that led to the error.​

4. Run the Diagnostics.*​

You should run diagnostics after the problem occurs; ideally, please remember the time the issue appeared.
You can start diagnostics in several ways:

  • From the program interface (*Settings-*Other-button *Diagnostics at the bottom of the window)

image-20210705-170232

  • Or from the installed program directory

C:\Program Files\ZennoLab\RU\ZennoDroid Pro\2.2.4.0\Progs\Diagnostic.exejson

The path may differ on your system (different drive letter, program version, language)

5. Send us the resulting report.zip file​

After diagnostics are completed, a report.zip file will be created. This file will be in the program's installation directory (it will open automatically once diagnostics finish).

Please send the resulting file to support.

Instructions for CapMonster2​

Click here to expand

1. Enable the detailed log.​

Settings => Program => Detailed Log (debug information for developers) (above the Diagnostics button)

image-20210618-152304

You can also enable it via a special app.

Attention

Do not restart CapMonster after enabling Detailed Log — the option is reset on restart. Proceed directly to reproducing the error.

2. Perform the actions that led to the error.​

3. Run the Diagnostics.*​

You should run diagnostics after the problem occurs; ideally, please remember the time the issue appeared.
You can start diagnostics in several ways:

  • From the program interface (Settings => Program => Diagnostics button (at the very bottom of the window))

image-20210618-154148

  • Or from the installed program directory

C:\Program Files\ZennoLab\RU\CapMonster Pro\2.12.2.0\Progs\Diagnostic.exejson

The path may differ on your system (different drive letter, program version, language)

4. Send us the resulting report.zip file​

After diagnostics are completed, a report.zip file will be created. This file will be in the program's installation directory (it will open automatically once diagnostics finish).

Please send the resulting file to support.

Instructions for ZennoProxyChecker​

Click here to expand

1. Perform the actions that led to the error.​

2. Run the Diagnostics.*​

You should run diagnostics after the problem occurs; ideally, please remember the time the issue appeared.
You can start diagnostics from the installed program directory

```C:\Program Files\ZennoLab\RU\ZennoProxyChecker\3.6.0.0\Progs\Diagnostic.exe` The path may differ on your system (different drive letter, program version,)

3. Send us the resulting report.zip file​

After diagnostics are completed, a report.zip file will be created. This file will be in the program's installation directory (it will open automatically once diagnostics finish).

Please send the resulting file to support.